Who is Responsible for
“Customer Service”
in Your Company?
…..Everybody!
Customer satisfaction keeps your
customers back and buying from you again and again. When everybody in
your company is capable of providing effective customer service, your
customers enjoy positive experiences whenever they interface with your
people.
Satisfied customers are priceless assets
on which to build a successful business, yet many companies place more
emphasis on selling to new customers than servicing current ones. While
the value of attracting new business cannot be discounted, it is equally
important and cost effective to grow your business by serving your
existing customers.
Extensive research
has identified ten specific behavioral characteristics and proficiencies
essential to extraordinary customer service. Profiles’
Customer Service Perspective
assesses your job candidates and employees to see how they score in each
of these important areas. Additionally, you customize the assessment and
define forty-nine aspects of great customer service as they apply to
your business.
When the goal of
your company is customer satisfaction, your customers will feel
appreciated and continue to buy from you. Effective customer service
results in customers looking to you first for new products and services.
Assessment results
provide a training and coaching guide for effectively communicating
customer expectations to every employee with clarity and specificity.
Start using
Profiles’ Customer Service Perspective
and see the difference it makes! Your customers will appreciate
the improvement and you will see measurable results as customer
complaints decline and profits grow.
What Does Exceptional Customer Service do for you?
-
Keeps customers
with you longer
-
Gives you an
advantage over your competitors
-
Increases customer
purchases in size and frequency
-
More customer
referrals and recommendations to new customers
-
Builds your
business reputation; reduces complaints and problems
-
Saves resources –
It costs five to ten times as much to get a new customer than it does
to keep a customer
-
Satisfied customers
often offer suggestion for making your business better. By reducing
customer defections you can boost profits by 25% or more
Using Profiles’
Customer Service Perspective can
impact your business in many positive ways. When used with your
employees, it will show you which of them has the attributes that make
them “naturals” when it comes to customer service and which of them need
to develop and polish their skills.
Start using
Profiles’ Customer Service Perspective
and you will see how easy it is to use and how accurately it
predicts which employees will be great with your customers. And
remember, you can assess your employees and job candidates 24/7 on the
Internet and get results in just minutes.
This investment
in your people will pay big dividends and accelerate customer
satisfaction. If extraordinary customer service is your goal, the
Profiles’ Customer Service Perspective
is the tool you want to be using.