“We have experienced a dramatic decrease in turnover”

I just wanted to take a moment to thank you for all of your help over the past twelve months!

Mallard Creek Golf Course is a much better place than it was a year ago, and much of the credit
goes to Performance Resources for your effective Human Resource Management advice.

Both the use of Profiles International ‘s excellent products, along with your expert advice on
when and how to implement those products has made a profound difference in the quality of the
staff that we employ today!

We currently use the Step One Survey as part of our screening procedure for hiring new applicants in all positions in every department of our business. As a result, we have experienced a dramatic decrease in turnover as well as a substantial decrease in employee theft, tardiness. and absenteeism. These improvements have no doubt translated into many dollars saved throughout the past year.

As you know, I recently used the ProfileXT to assist me in hiring a new general manager for the golf course. With the Profiles’ ability to help me generate a “bench mark” from which to identify the characteristics that I most desired in a general manager, I was able to identify the applicants that most closely matched the needs of the business. This process creates a unique opportunity to identify both the strengths and the weaknesses of an applicant so that you can have a candid discussion with an applicant about what will most likely be their greatest challenges in the position if they are hired. This process almost without fail resulted in constructive dialogue that otherwise would probably not have happened in an interview.

There is no question that the use of your products has streamlined our hiring procedure dramatically. In fact. the use of your products made me painfully aware of how little objective consistency we were using prior to that time. I look forward to continued success in hiring better people in my business in the years to come. Thank you for your help!
— Troy Cummins // Owner Manager

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